Refund policy

At Bloom Care, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Policy

  • Products can be returned within 7 days of the delivery date.
  • Items must be returned in their original packaging with all accessories and proof of purchase.
  • Returns requested after 7 days will not be accepted.

2. Damaged or Defective Products

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Not working properly

Please contact our customer support within 7 days of receiving your order.

After verification, Bloom Care will arrange a free reverse pickup from your address. Once the product is inspected, you may choose either:

  • A replacement (exchange), or
  • A full refund (if applicable).

3. Exchange Policy

We gladly accept exchanges within 7 days of delivery for eligible products.

Products must be:

  • In original condition
  • Unused (unless defective)
  • Returned with original packaging and accessories

4. Warranty Replacement

If your product is covered under warranty, free replacement/exchange is available during the warranty period.

No additional exchange charges will apply as long as:

  • The warranty is still valid.
  • The issue is covered under the warranty terms.

5. Reverse Pickup

For approved returns due to damaged or defective products, Bloom Care will arrange a free reverse pickup from your location.

If reverse pickup is unavailable in your area, our support team will provide alternative return instructions.

6. Refund Process

After we receive and inspect the returned product:

  • Approved refunds will be processed to the original payment method or as store credit (depending on the payment method).
  • Refunds are typically completed within 5–10 business days after approval.

7. Non-Returnable Items

Returns or exchanges will not be accepted if:

  • The product has been intentionally damaged or misused.
  • The return request is made after 7 days (unless covered under warranty).
  • The product is missing essential parts, accessories, or original packaging (unless the issue is due to a manufacturing defect).

8. Contact Us

If you need assistance with a return, exchange, or warranty claim, please contact our customer support team with your order number and photos (if applicable).

Email: support.bloomcare@gmail.com
Phone/WhatsApp: +92 3077086531